|We have recently learned that many of our subscribers have not received their November issue.
Each issue has a unique barcode (that we pay extra for) so we can track delivery problems. We know that only 178 subscriber copies have been scanned for delivery and it has been one week since the shipment was mailed from Monterey, California.
The Consumer Affairs representative for the Postal Service stated that there is "a problem" at the sorting center in San Jose, California, but she was unable to provide any further details.
We have asked Congressman Sam Farr to interecede on our behalf and we'll let you know what happens.
We also contacted the Postal Regulatory Commission for assistance. Here is their response:
I appreciate you bringing these matters to the attention of the Commission as we do monitor service performance. You may be interested to know that the Commission has established rules for informal complaints, also known as rate and service inquiries. Under these rules, found at 39 C.F.R. Part 3031, your inquiry qualifies as a rate or service inquiry.
In an effort to be of assistance, I have forwarded a request for assistance and a response to the attention of the Postal Service's Office of the Consumer Advocate and asked the appropriate individuals to investigate and respond back to you directly. Under these rules, the Postal Service has up to 45 days to respond back; however I will let the Service know that this issues is time sensitive for you. The Postal Service will also share with us the response they provide you.
I hope this will be helpful for you.
Consumer Relations Specialist
Postal Regulatory Commission
901 New York Ave NW Ste 200
Washington DC 20268-0001